Privacy Policy

Your information and privacy are important to us.

This Privacy Policy recognizes the importance of protecting your personal information. It explains how AUM Technologies LLC dba NK Voice (“NK Voice,” “we,” “our,” “us”) and our affiliated companies, collects, uses, protects, and discloses personal information (“Personal Information”) when you use the NK Voice website (“Site”) and/or our cloud-based services (“Services”). This Privacy Policy also explains your choices for managing your information preferences and exercising privacy rights available under applicable privacy laws.

As discussed in detail in this Privacy Policy, we use cookies, session replay technologies (e.g., tracking your online session), and other tracking technologies.

We may also share data with service providers.

This Privacy Policy applies to your personal use of the Services and the Personal Information handled or otherwise processed by us in our business, including information we collect through our Site, platform and Services. This Privacy Policy does not apply to third-party websites, services, or applications, even if accessible through our Site, platform and/or Services.

Information you provide to us

Depending on how you use our Site and Services, we may collect the following types of information:

Account and contact information. If you create an online account, request information about us, or use our Services, we may collect certain information that can be used to identify you, including your first and last name, telephone numbers (including port-in numbers), email and physical addresses, customer numbers, username, and password, billing address, account role and permission settings, unique personal identifiers, online identifiers, Internet Protocol addresses, or device identifiers (“Contact Data”).

CPNI. We may collect Customer Proprietary Network Information (“CPNI”) information about the calls and texts you place and receive, including the type, location, destination, and amount of voice calling or text messaging you use.

Data about others. We may collect information about the names, phone numbers, and other information you provide about your contacts. This includes Caller ID information (name and number) of individuals captured through our Services.

Messages and Message Data. When you send or receive messages using our Services, we process and store your message content (including voice, text, and audio), log and connection data, and other related information (“Message Data”). We also collect comments, questions, and other content or information you generate, transmit, or otherwise make available on the Services and associated metadata.

How you use our Site and Services. We may collect information about your browsing, searching, and activities, your IP address, device identifiers, web addresses visited, browser and operating system information, platform type, application performance (e.g., crash logs, loading time, latency, framerate, packet loss, and MOS scores), and other attributes. We also collect call quality metrics, including latency, jitter, packet loss, and MOS scores.

User Submissions. Certain parts of the Site may require you to include certain Contact Data to receive further information about NK Voice or for other purposes. Your submissions are voluntary.

Security and Fraud Protection. We collect information to authenticate your identity when you contact us or use our Site and Services. This includes SIP device credentials and registration data used to authenticate devices on our network.

Transactions and Payment Data. We may collect information about your payment transactions, payment history and details about services you received. Service usage records including call volumes, SMS counts, and related billing data are also collected. We use a third-party payment processor to handle payment transactions.

We may collect Personal Information automatically using specific techniques when you use our Services:

Location Data. We may collect your IP address and internet service provider information when you access our Services. IP addresses are automatically captured from portal logins, SIP registrations, and call detail records. We do not collect GPS coordinates or precise location information.

Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer, and your interaction over time with the Services:

• Device Data Collection. When you use our Services and visit our Site, we may automatically collect your internet protocol (“IP”) address, MAC address, browser information including plug-ins, device type, operating system, unique identifiers. MAC addresses are automatically captured from VoIP phone provisioning and SIP registrations.

• Online Activity Data. When you access our Site, we may automatically collect the type of web browser you use, and whether you opened our emails and clicked links within them.

Tracking Technologies. Some of the automatic collection described above is facilitated by the following technologies:

• Cookies. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience. We use cookies that are operationally necessary and functionality related. You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some Site features may not work correctly for you.

AI or Machine Learning. We may use artificial intelligence or machine learning technologies in the provision and improvement of our Services.

See “Your Rights and Choices” below to understand your choices regarding these Technologies.

Service Providers. We may collect information from third-party integrations that connect with our Services, such as pharmacy management systems and other business platforms.

We have collected the following categories of sensitive Personal Information from consumers within the last twelve months:

• Complete account credentials;
• Contents of NK Voice text messages; and
• Call recordings and voicemail audio recordings that may constitute biometric voiceprint data.

Sensitive personal information is used solely to authenticate users, facilitate pharmacy customer service communications, and provide core VoIP and messaging functionality.

We use your Personal Information for various business purposes, including providing our Services, and administrative purposes, as described below. We retain Personal Information about you for as long as necessary to provide you with the Services. We may use automation, including artificial intelligence, to assist us with these uses.

To Provide our Services

We use your information to fulfill our contract with you and provide you with our Services, such as:

• Managing your subscription and accounts;
• Providing access to certain features of our Services;
• Answering requests for customer or technical support;
• Communicating with you about your account, activities on our Services, and policy changes;
• Billing and processing your payment for the Services;
• Providing, developing, and personalizing the Services, including training artificial intelligence models (e.g., improving our Services, detecting spam, etc.);
• Using the information for internal business purposes, such as data analysis, audits, and identifying usage trends. Processing and routing of voice calls, fax transmissions, SMS messages, and voicemail.

We use your information for various administrative purposes, such as:

• Pursuing our legitimate interests, including network and information security and fraud prevention;
• Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity;
• Developing products, services, and security procedures to improve their performance, resilience, reliability, or efficiency;
• Monitoring and maintaining VoIP infrastructure performance, SIP registration management, and network reliability;
• Improving, upgrading, or enhancing our Services;
• Ensuring internal quality control and safety;
• Authenticating and verifying your identities;
• Auditing relating to interactions, transactions, and other compliance activities;
• Enforcing our Terms of Service and other policies;
• Complying with our legal obligations.

Using AI and machine learning models to improve service quality and functionality.

Consent. We may use Personal Information for other purposes disclosed to you when you provide Personal Information or with your consent.

Using de-identified and aggregated information. We might also share information collected from you from the Site with a third party if that information has been de-identified or aggregated in a way that does not directly identify you.

We may disclose your Personal Information to third parties for various business purposes, including to provide our Service to protect us or others, or in the event of a significant business transaction such as a merger, sale, or asset transfer, as described below. We do not share your information with third parties for their direct marketing purposes unless you consent. NK Voice may use certain services to prevent fraud.

Service Providers and Other Partners. We may share your Personal Information with our vendors, third-party service providers, and partners who use that information to help us provide our Services. This includes service providers that provide us with hosting and maintenance, data storage and management, fraud prevention, security, content threat analysis, and compliance. We only provide our Service Providers with the information necessary for them to perform these services on our behalf.

We may disclose your Personal Information to a third party if (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or government request, (ii) to obtain legal advice, (iii) to enforce our agreements and policies, (iv) to protect the security or integrity of the NK Voice Site or our services, (v) to protect ourselves, our other customers, or the public from harm or illegal activities, (vi) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing a death or serious bodily injury; or (vii) permitted by law.

If we go through a corporate sale, merger, reorganization, receivership, dissolution, purchase or sale of assets, financing, or similar event, your Personal Information, Usage Data, and Message Data may be part of the assets sold, transferred, or shared in connection with due diligence for any such transaction as permitted by law and/or contract. Any acquirer or successor of NK Voice may continue to use the information we collect from you through our Site as described in this policy.

We do not knowingly collect Personal Information from children under 13 (or older as required by law). If we become aware that we have inadvertently received Personal Information from a child under 13, we will delete such information from our records. If you believe we have information from or about anyone under 13, please contact us as described in the “Contact Us” section below.

We are very concerned about safeguarding the confidentiality of your information. We employ administrative, technical, and physical safeguards designed to protect your information from unauthorized access. These include HTTPS/TLS encryption for all data in transit, encrypted databases and backups at rest, and access controls on all systems. However, no data transmission over the Internet or other networks can be guaranteed 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

NK Voice participates in a service called the Global Privacy Control (“GPC”) that lets you set a “Do Not Sell or Share” preference at the browser level. You’ll need a GPC-enabled browser or a browser extension that you’ll activate in the browser. When you visit a website, your browser automatically sends the Site a “Do Not Sell or Share” signal, and participating websites like ours will honor your preferences. Note: Not all browsers and extensions offer a GPC setting. To download a GPC-enabled browser, go to the Global Privacy Control website. To check if our website received your GPC signal, click the “Do Not Sell or Share My Personal Information” link in our footer. If we receive your GPC signal, we’ll automatically opt you out of selling your Personal Information and tell you that a GPC signal was used. When detecting your active GPC signal, we won’t allow you to opt back into selling or sharing your Personal Information.

Your Privacy Rights

To the extent required by applicable law, you may have the right to:

• Access, know, or port information about you, including confirming whether we are processing your personal information, the specific pieces and categories of your personal information collected, the categories of sources, the purpose for collecting, and the categories of third parties with whom we have shared your personal information;
• Request correction of your personal information where it is inaccurate or incomplete;
• Request deletion of your personal information, subject to certain exceptions prescribed by law;
• Request restriction of or object to processing your personal information;
• Withdraw your consent to our processing of your personal information;
• Restrict the use of sensitive personal information;

To exercise the rights listed above, please get in touch with us as described in the “Contact Us” section below. Before taking any action regarding your information, we may ask you for additional information to confirm your identity and for security purposes.

Please note that even if you request that we delete the information we’ve collected from you, we may still retain your information in an aggregated or anonymized form that does not identify you. We will also not delete your information if we are legally required to retain it, if it is necessary to comply with our legal obligations, resolve disputes, enforce our agreements, or protect against fraudulent, deceptive, or illegal activity.

This supplemental notice (“Supplemental Notice”) for California, Colorado, Connecticut, Delaware, Iowa, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia residents (“Supplemental Notice States”) only applies to our processing of Personal Information that is subject to the California Consumer Privacy Act (“CCPA”), the California Privacy Rights Act (“CPRA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CDPA”), the Delaware Personal Data Privacy Act (“DPDPA”), the Iowa Consumer Data Protection Act (“ICDPA”), the Indiana Data Protection Act (“IDPA”), the Kentucky Data Privacy Act, the Maryland Online Data Privacy Act (“MODPA”), the Minnesota Consumer Data Privacy Act (“MCDPA”), the Montana Consumer Data Privacy Act (“MCDPA”), the Nebraska Data Privacy Act (“NDPA”), the New Jersey Data Protection Act (“NNJDPA”), New Hampshire Privacy Act (“NHPA”), the Oregon Consumer Privacy Act (“OCPA”), the Rhode Island Data Transparency and Privacy Protection Act (“RIDTPPA”) the Tennessee Information Protection Act (“TIPA”), the Texas Data Privacy and Security Act (“TDPSA”), the Utah Consumer Privacy Act (“UTCPA”), and the Virginia Consumer Data Protection Act (“VCDPA”) (collectively the “State Privacy Law(s)”) and applies solely to individuals (“Consumer” or “you”), who are residents of the states of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Tennessee, Texas, Utah, and Virginia in our role as a business.

Information We Collect

In providing our Services, we may collect Personal Information. Personal Information does not include:

• Deidentified or aggregated consumer information
• Publicly available information from government records.
• Personal Information excluded from the Supplemental Notice States scope, like health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) or clinical trial data; Personal Information covered by specific sector-specific privacy laws, including the Fair Credit Reporting Act (“FCRA”), the Gramm-Leach-Bliley Act “GLBA”) or California Financial Information Privacy Act “FIPA”), and the Driver’s Privacy Protection Act of 1994.

This Supplemental Notice does not address our handling of Personal Information about consumers, which we undertake on behalf of our customers to provide those customers with our products and services. In those contexts, we act as a service provider.

We may have collected the following categories of Personal Information from our consumers in our role as a business within the last twelve (12) months:

*Note: While we do not sell Personal Information for monetary consideration, our use of certain advertising and analytics services may be considered a “sale” or “sharing” under state privacy laws.

The categories of sources from which we collect Personal Information and our business and commercial purposes for using Personal Information are outlined in “Personal Information We Collect” and “How We Use Your Personal Information” above, respectively.

The State Privacy Laws provide state residents with specific rights regarding their Personal Information. If you are a resident of one of the states with State Privacy Laws, you can opt out of automated profiling that produces legal or similarly significant effects. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child. To designate an authorized agent, please contact us as outlined in “Contact Us” below and provide written authorization signed by you and your designated agent. To protect your privacy, we will take the following steps to verify your identity before fulfilling your request. When you make a request, we will ask you to provide sufficient information to confirm that you are the person from whom we collected Personal Information or an authorized representative. This may include asking you to answer questions regarding your account and use of our Services.

If you want to exercise your rights, you can contact us as outlined in the “Contact Us” section below; we will respond to verifiable requests received as required by law. We may also ask you for additional information to verify or process your request. We may also check your identity with third-party identity verification services before taking any action on your Personal Information. We will respond substantively to your verifiable requests within the periods required by law, which is most likely within 45 days unless additional time (up to 45 extra days) is needed, in which case we will let you know.

Certain states permit businesses to charge consumers a fee for excessive requests; we may do so as well.

Subject to certain exceptions, California consumers can make the following requests twice every twelve (12) months. If we determine that the consumer’s request is excessive, we may charge a fee or notify the consumer of the reason for the denial.

We do not sell Personal Information for monetary consideration, nor do we share Personal Information for targeted advertising purposes. We do not collect or have actual knowledge of any “sale” of Personal Information of minors under 16 years of age.

California residents have the right to limit the use of Sensitive Personal Information (as defined in the CCPA). However, NK Voice already only collects or processes sensitive Personal Information with your consent and for those purposes specified in the CCPA. NK Voice also does not use sensitive Personal Information to infer characteristics about you.

We will not discriminate against you for exercising your State Privacy Law rights. We may offer specific financial incentives permitted by State Privacy Laws with different prices, rates, or quality levels. Any permitted financial incentive we provide in the Supplemental Notice States will reasonably relate to your Personal Information’s value and contain written terms describing the program’s material aspects. Participation in an economic incentive program requires prior opt-in consent, which you may revoke at any time.

If you have a dispute regarding our privacy practices, please contact us as described in the “Contact Us " section below. If we decline to act in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time, but no later than 90 days from the date of our decision. To submit an appeal request, you can exercise this right by contacting us as described in the “Contact Us” section below. If you believe your rights have been violated and cannot resolve the issue directly with us, you may file a complaint with your state attorney general’s office.

Civil Code Section §1798.83 permits users of our Site and Services who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us as outlined under “Contact Us” below.

If you are a resident of Nevada, you have the right to opt out of the sale of certain Personal Information to third parties. You can exercise this right by contacting us as outlined in “Contact Us” below, with the subject line “Nevada Do Not Sell Request,” and by providing your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A. If you have any questions, please get in touch with us as outlined in “Contact Us” below.

From time to time, we may revise this Privacy Policy. Your use of the Site or any NK Voice product or Service following the posting of any revised Privacy Policy shall be deemed acceptance of the revised policy. We may notify you of changes, and you are responsible for ensuring we have up-to-date contact information for you, and for periodically reviewing this privacy policy to check for any changes. Continued use of the Site or any NK Voice product or Service constitutes your agreement to any Privacy Policy as in effect. If you disagree with the terms of the Privacy Policy at any time, you may exercise your rights under applicable law or discontinue using our services.

If you have questions about this policy or our privacy practices, you may request more information by contacting us at:

NK Voice

+1 (919) 871-8765

info@nkvoice.com

Effective Date: 04/08/2026

NK Voice (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how NK Voice collects and uses information about you when you opt-in to receive SMS messages from us.

Information We Collect

When you opt-in to receive SMS messages, we collect:

• Your phone number;
• Consent to send SMS messages;
• Your email address;
• Your basic contact information;
• Your messaging history.

We use your information to:

• Send you the SMS messages you’ve opted in to receive
• Provide updates, promotions, or other relevant content based on your preferences
• Choices and Controls

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. You can review our Terms https://nkvoice.com/terms for additional information about the opt-out process.

You can reach us by texting the word HELP for support. You may also contact us directly at info@nkvoice.com

We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.

We take steps to protect your information against unauthorized use or disclosure.